All deliveries should be checked at the time of delivery and any shortages or damage must be notified to us within 24 hours of delivery. If a package has obvious signs of damage please refuse to sign for it.
We will replace damaged goods and correct shortages provided that we are notified within 24 hours of delivery.
If a product is unsuitable we can arrange collection for a small collection fee. Please remember that we offer free samples and are happy to discuss the suitability of a product before ordering so that this situation can be avoided.
If a product arrives which was not ordered we will arrange collection at our own expense.